Fenchurch Insurance Brokers Pty Ltd is an Australian Financial Services Licensee, AFSL number 522814, ABN 82 640 430 673.
Level 3, 22 Delhi Street, Perth, WA 6005
T: +61 8 6372 8000
Insurance Broker’s Code of Practice
Fenchurch is a Steadfast Network Insurance Broker and as such, we are bound by the NIBA Insurance Brokers Code of Practice. A copy of the Code can be viewed below via the button.
General Advice Warning – retail clients*
Any general advice given by Fenchurch has been prepared without taking into account your objectives, financial situation or needs. Before acting on the advice, please consider its appropriateness. You should also consider our disclosure documents, which include our Financial Services Guide (FSG) and Product Disclosure Statements (PDS) for some products.
* Retail clients are individuals or those purchasing an insurance product for use in connection with a small business where the product is a designated retail product (e.g. motor vehicle, home buildings, home contents, personal and domestic property, sickness and accident and travel insurance). All other clients are wholesale clients.
Privacy
We are committed to protecting your privacy and confidentiality in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and it is one of our prime concerns that any personal or sensitive information you provide to us is not used for any other purpose than that intended and expected by you. This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.
Complaints
Fenchurch is committed to providing quality advice to our clients. This commitment extends to providing accessible complaint resolution mechanisms for our clients. If you have any complaint about the service provided to you, please contact your broker first to discuss your concern.
We also have a Complaints Officer who can be contacted as follows:
Email: complaints@fenchurchinsurance.com.au
Telephone: +61 8 6372 8000
We will acknowledge your complaint / dispute in writing and endeavour to resolve your problem within 14 days.
If you complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the Australian Financial Complaints Authority Limited (AFCA). AFCA is an independent external dispute resolution scheme approved by the Australian Securities Commission (ASIC) and its services are free to you. We are a member of this scheme and we agree to be bound by its determination about a dispute. Please note that before AFCA can investigate your complaint, they do require you to have first provided us with the opportunity to address the complaint. Further details regarding AFCA can be obtained from their website (www.afca.org.au), or alternatively you can contact AFCA as follows:
Telephone: 1800 931 678
Email: info@afca.org.au
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001